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RetailSalesforce
National Retail Chain Increases Sales 35% with Salesforce
Top 10 US Retail ChainRetail6 months5 engineers
01
The Challenge
Disconnected sales teams across 200+ stores, no unified customer view, and fully manual reporting processes consumed 15+ hours per week per manager and left leadership without real-time visibility into pipeline.
02
Our Solution
Full Salesforce Sales Cloud and Service Cloud implementation with custom Lightning components tailored to retail workflows. Integrated POS systems for a true 360° customer view and deployed automated dashboards for all sales reps.
03
Results
35% increase in sales conversion
60% reduction in customer resolution time
Real-time dashboards for 500+ sales reps
Unified 360° customer view
Technologies Used
Salesforce Sales CloudService CloudLightningApexSOQL
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